Topnotch Call Centre Services
Topnotch Call Centre in partnership with NPI Communications provides a modern facility
in the Caribbean with English being their mother tongue. The facility has state-of-the-art
equipment and operates in the same time zone as North America.
We have consistently proven to be more cost competitive than India or Jamaica. This
claim has been documented and supported by one of the world's largest and reputable
consulting services. We would be happy to provide additional information or quotes
Topnotch Call Centre Services currently provides a variety of services to clients
who cover a broad range of industry sectors.
Some of the services available are:
Inbound Customer Services including Help Desks, Order Taking, Reservations/Bookings,
Call Pre-screening, Response Handling and Message Taking. These services can be
provided as a total solution, as an overflow facility for your own in-house call
centre, or as an off regular hours service. In the case of the last two options,
we answer your calls when you cannot.
Outbound Customer Services that have the ability to tailor specialist campaigns
in accordance with your requirements. Our experience covers both consumer and business
to business markets, promoting both products and services. Services include development
of new customers, database building and cleaning, prospect qualification, sales
lead generation and market research.
Back Office Administration Support-including data entry, data conversion, time-coding,
transcription services, reports, accounting and more!
Voice to Text Conversion. We have a highly skilled team of agents who convert voice
recordings to text for both the United States and Canada.
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Topnotch Call Centre
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